Shipping & Returns

Ownership of all goods supplied remains vested in TechnoPro until payment is made in full.

Warranty

  • We only sell products imported by the official importer of the relevant brand, hence all our products carry their full manufacturers warranty.
  • We do not sell grey imports.
  • All defective products under warranty are sent to the relevant supplier or official service for repair or replacement.
  • Unless stated otherwise, we cannot honour a product warranty if the product has been physically damaged, struck by lightening, installed incorrectly or subjected to misuse or abuse in any way.

Offer to purchase

  • When a customer selects and pays for goods, the parties agree that this is an offer to purchase from TechnoPro - Optics Online.
  • TechnoPro - Optics Online then, at its sole discretion and even if payment has already been effected, choose to accept or reject that offer. 
  • The offer is considered accepted and the transaction becomes a finalised sale when the goods are shipped/delivered to the customer. 
  • On rejection of an offer where payment was already made, TechnoPro - Optics Online will issue the customer with a full refund within 7 days from date of cancellation/rejection of offer.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Shipping
All orders are usually shipped within 3-5 days from confirmation of order, subject to availability of stock and receipt of payment. Orders placed over weekends or public holidays will be processed on the next working day. Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable. All items purchased from TechnoPro are made pursuant to agreements with shipping and delivery agents and risk of loss pass from TechnoPro to such agents upon delivery of any item to such carrier.

Speedservices "counter-to-counter" deliveries are normally used to send our items. We may use different couriers depending on the weight, size and destination of the order.

Cancellations
We will accept cancellations on orders still pending but if we have incurred costs these will be passed on to you. Any cancellations during processing will be subject to a 20% handling fee.

TechnoPro shall not be liable for any loss of profits or any damage, direct or indirect, consequential or otherwise sustained by the purchaser whether or not caused by the negligence of the seller, its agents or employees.

Interest will accrue on overdue amounts.

Returns
Faulty equipment is to be returned to TechnoPro offices in Randburg only. See our returns policy below for more details.
We do not except returns on software under any circumstances.

 

Return Policy and RMA request form

Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs and tastes. You can return the purchased items within 7 days of receipt for an exchange (less shipping charges) subject to Return Conditions.
We are always striving to make the Return and Exchange process as easy and hassle-free for you as possible. The process is very simple, check out the Return and Exchange Instructions below for more information. Please contact us should you have further questions.

Return Conditions

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items, and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Used or damaged items and returns with promotional items missing will not be accepted. To help us continue being a Best Value Provider, please be sure to include all the free and promotional items, as well as all applicable accessories and literature, received with the original order in case of a return. Generally, as a "rule-of-thumb" you return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount available to be used for an exchange or store credit, if such is issued.

We do not accept returns on customised orders. Please see Return Policy Exceptions (below) for more information on non-returnable items. All charges related to the return of items to TechnoPro - Optics Online are the responsibility of the customer.

Restocking Fees

There is no restocking fee for returns of unopened, unused, and untested items returned within 7 days. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details.) A restocking fee of 20% will be applied to returns of opened, used, or damaged products to cover our processing, packing, shipping expenses and credit card fees. Additional fees may apply if the item is not returned in its original packaging.

We reserve the right to charge a restocking fee of up to 25% for the return of resalable items outside of the policy stated here. High-value items of R1,000 and up will be subject to a restocking fee.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to exchange it for you. Please return the item to us within 7 days, providing the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category. Please follow the simple steps outlined in Return and Exchange Instructions.

Exchanges In Case Of Shipping Damage
If an item comes damaged as a result of shipping, we will be happy to exchange it for you. An insurance claim has to be filed and finalised before compensation is issued to the customer or product is replaced. Please contact us within 3 business days of delivery to initiate a claim. A damaged item returned for a replacement may be repaired or exchanged at TechnoPro - Optics Online's discretion.

Shipping Refunds

Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than TechnoPro - Optics Online, such as customs or brokerage fees.

Manufacturing Defects

Items with manufacturing defects will be sent directly to the specific manufacturer in accordance with the Warranty terms.

Return and Exchange Instructions

Being a Best Value Provider, we have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. The process is simple providing you follow the instructions.
To return or exchange an item, please follow these simple steps:

  1. Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
  2. Once your RMA request is submitted, you will recieve an E-Mail with Return Instructions and Merchandise Return Label which contains an RMA number that is valid for 5 business days.
  3. Pack the unit securely using original packing material. Please note that we do not accept COD shipments. Use a service with delivery notification. Using one of these shipping methods will make shipment tracking possible. Please insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.
  4. Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
  5. Please note that we are not responsible for lost or stolen returned merchandise.
  6. You will get a notification as soon as the return has been processed.
    All returns are processed within 1-3 weeks of the receipt of returned merchandise. Refunds, when applicable, are issued within 2 weeks of processing the return as credit card companies vary in their processes of posting credits back to your account.

Policy Exceptions

We do not accept returns on:

  1. Items that require mounting and assembly, such as riflescopes or telescopes, that have been mounted and/or assembled.
  2. Customised or personalised products including but not limited to prescription eyewear and custom-made riflescopes.
  3. TechnoPro - Optics Online gift certificates.
  4. Special order items including promotional and corporate gifts merchandise.

Restocking fees of 25% are charged for the return of:

  1. Electronic products including but not limited to GPS, Telescopes, Range Finders, Night Vision and thermal imaging.
  2. Items that have been removed from blister packaging, such as batteries, memory cards.
  3. High-value items of R1,000 and up.

Shipping Damage and Lost Packages

Inspect merchandise immediately upon delivery before the carrier leaves.
If you detect visible physical damage or missing items, refuse the package.
Contact us immediately if damage has been detected.

If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please notify us immediately about the problem within 3 business days of receipt. DO NOT discard the shipping carton and manufacturer's packaging to facilitate the investigation process if necessary.

All claims are usually processed within 2 weeks from the time of initiation. If the carrier claims responsibility for the lost or damaged item, insurance reimbursement will be issued to TechnoPro - Optics Online. In return, a replacement item will be sent to you.

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